Thank you for choosing Howard & Co Exterior Cleaning. We want your experience to be smooth, safe, and professional. Here’s everything you need to know about our service.

1. Your First Clean

Your first clean is charged at the standard rate, many window cleaners will charge up too x2 the standard price for your initial clean but not us.
Your First clean will usually need some extra time needed to get your windows up to our high standard.

A few things to note:

If you cancel after your first clean, any future one-off cleans will be charged at double the regular price.

2. What We Can Clean

Our pure water system is excellent for general dirt and grime, but it may not remove:

• Builders’ residue (plaster, concrete, paint)

• Stickers or adhesives

• Stains from chemicals or rust

• UV bleaching of window frames

Good news: All our staff are fully trained and fully insured in case of any accidental damage or faults.

If you need a quote for stubborn stains, just let us know!

3. How Often We Visit

We offer visits every 4, 8, or 12 weeks. We ask for a little flexibility due to weather, allowing a week either side of your scheduled clean.

4. Weather Considerations

We don’t clean in heavy rain, but light rain or short showers won’t affect results. If heavy rain prevents your clean, it will roll over to the next working day.

5. Turning Us Away / Access Issues

We make time in our schedule just for you, so reliability is key.

Turning us away the day before is fine with no charge.

Turning us away on the day or cancelling the day of your clean will incur 50% of the clean cost to cover our booking and scheduling.

If gates are locked or our team cannot safely access your property on the day, we will charge 50% and clean only the front of the property.
We cannot return unless a full clean is booked.

6. Ending Our Services

You can cancel at any time by email: info@Howardexterior.co.uk

or by phone: 07506 334529.

Please note that cancelling after the first clean or skipped cleans will incur charges as above.

7. Complaints

If you’re not happy with your clean, contact us within 24 hours and we’ll re-clean at no extra cost. Complaints after 24 hours may not be eligible.

We operate a no-refund policy, but we’ll always fix work you’re unhappy with free of charge.

8. Confidentiality

Your information is safe with us. We never share details with anyone, in line with the Data Protection Act.

9. Payments

We accept:

• Bacs Payment, directly to our business account.

• Square – Card payments/ Invoice.

Note: If a payment fails, we may pause services until it’s resolved.

10. Health & Safety

All cleaning is done safely. Please keep pets and children away from the work area.

11. Liability

We are fully insured and take care to avoid damage. We’re not responsible for pre-existing damage or fragile/unsafe structures.

12. Rescheduling / Special Circumstances

Please give at least 24 hours’ notice if you need to reschedule. Short notice may incur charges.

We may postpone or decline cleaning if conditions are unsafe or access is blocked.

13. Marketing / Photography

Sometimes we take photos of our work for marketing. Let us know if you’d prefer us not to.

14. Skipping or Cancelling a scheduled Clean.

We understand sometimes you may need to skip a clean, we are flexible but continued skips will most likely end up with your services being cancelled. After your first skip or cancellation you will probably receive notice that continued skips will result in surcharges being added due to loss of earnings.

• A £10 surcharge will be added to your next invoice/ bill for skipping a clean.

Thank you for choosing Howard & Co Exterior Cleaning!

Additionally, we always communicate clearly about any schedule changes so that you stay fully informed and prepared. We aim to maintain high standards every time, which guarantees you can enjoy spotless windows without any hassle or concern. Moreover, we provide flexible cleaning options along with customized plans, so they perfectly suit your property, lifestyle, and schedule. In the same way, we adjust our visits according to weather conditions and any special requests you may have.

Also, we actively welcome your feedback openly and proactively, which helps us continuously improve our service and overall customer experience. In addition, we offer tips and advice to help you maintain your windows between our visits, ensuring long-lasting results. Similarly, our team monitors the quality of each clean to make sure it meets our exacting standards.

Finally, we follow up with every customer to confirm satisfaction and address any concerns immediately. As a result, our clients enjoy consistent, high-quality service and a hassle-free experience every time. Likewise, we take extra care with delicate or difficult-to-reach areas to guarantee thorough cleaning. Notably, we adapt our approach to each property, ensuring that every clean is personalized and effective. Ultimately, our goal is to provide peace of mind along with sparkling windows every single time.